Site Rules

1.1. These Terms establish the specifics of providing exchange services via the online platform.

1.2. The online platform refers to the internet resource for exchanging virtual funds – https://swaphub.biz/.

1.3. Users include individuals and organizations that have agreed to cooperate with the online platform.

1.4. When referred to collectively, the User and the online platform are called the Parties.

1.5. The Parties agree that this electronic Agreement has the same legal force as a written contract and is intended to regulate their relationship in the process of using exchange services.

1.6. The Agreement is considered a public offer, acceptance of which occurs when the User submits an application to receive the services provided by the online platform. The application is submitted through the website https://swaphub.biz/.

2.1. The subject of this Agreement is the Services provided by the Platform, the description of which is available on the Platform’s website.

2.2. The Platform offers its services to all Users and does not verify the Users’ authority to manage such funds, nor does it supervise Users’ transactions within any Payment Systems.

2.3. Payment systems and/or financial institutions bear sole responsibility for the funds entrusted to them by the User. The Service shall not be a party to any agreement between the Payment System and/or financial institution and the User and shall in no way be liable for any improper or unauthorized use of the Payment System’s capabilities by the User, as well as any misuse of the Payment System’s functionality by the User. The mutual rights and obligations of the User and the Payment System and/or financial institution are governed by the relevant agreements.

3.1. The Platform has the right to suspend or cancel an ongoing transaction if authorized bodies provide information about the User’s lack of legal ownership of the funds and/or other information making it impossible for the Platform to provide services to the User.

3.2. The Platform has the right to suspend or cancel an ongoing transaction if the User violates the terms of this Agreement.

3.3. The Platform has the right to cancel an ongoing transaction and return the funds deposited by the User without providing any explanation.

3.4. By making an exchange without registration, the User confirms that they agree with these Terms and accept the conditions of the Agreement, that the User is at least 18 years old, that the laws of their country of residence do not prohibit the use of this Service, and that the User does not intend to engage in any illegal activity using the Platform.

3.5. By accepting the terms of this Agreement, the User guarantees that they are the lawful owner of the funds and/or cryptocurrency.

3.6. By accepting this User Agreement, the User confirms that they understand how the Platform operates and assume full responsibility for all risks and losses associated with using the Platform.

3.7. The Platform has the right to refuse processing the User’s request without specifying a reason.

3.8. The Platform has the right to unilaterally amend this Agreement. Changes take effect from the moment they are published. However, this does not relieve the Platform of its obligation to post the current version of the Agreement on the website https://swaphub.biz/.

3.9. The Platform has the right to independently modify exchange rates and applicable commissions at any time unilaterally, by notifying Users in advance through publication of this information on the online platform.

3.10. The Platform has the right to provide information about the transfer of electronic currency to law enforcement authorities, payment system administrators, and victims of proven fraud confirmed by a court decision.

3.11. When making a refund, a commission is withheld to cover the Platform’s expenses. In some cases, additional fees of up to 13% of the amount may apply.

3.12. The User has the right to request cancellation of the exchange and a refund only in situations where automatic completion of the transaction becomes impossible. Refunds are processed within 24 hours and only to the account details from which the funds were originally sent by the User.

3.13. In cases where a refund to the User is issued for any reason, and the Platform’s expenses exceed the refund amount, the Platform has the right to refuse the refund.

4.1. Questions and claims regarding orders are accepted within 24 hours from the moment of submission. After 24 hours, exchange orders are considered duly completed or unpaid, depending on their status at the end of this period.

4.2. The User independently selects the type of rate. When choosing a floating rate, the Platform does not fix it at the time of order creation — the rate is recalculated after the transaction receives the required number of confirmations. When choosing a fixed rate, it is locked in the order; however, if it changes by more than 0.5%, the rate will be automatically updated to the current one.

4.3. Orders that require operator involvement are processed during working hours (08:00 — 00:00 Moscow time).

4.4. The Platform does not support receiving or sending funds via smart contracts.

4.5. The User cannot cancel an order after the funds have been sent to the Platform.

4.6. Payments from business accounts and corporate cards of sole proprietors or legal entities are strictly prohibited; funds sent via such orders are not subject to refund.

4.7. The timeframe for funds to be credited to Visa, MasterCard, MIR cards, and other payment systems ranges from a few seconds to 5 business days. In practice, 99% of transfers are completed within 1 hour. If necessary, the exchange transaction may be executed in several payments and within timeframes separately agreed between the Platform and the User.

4.8. For orders involving receipt of Russian rubles by the User, the payout amount is rounded down to the nearest whole number (without kopecks).

4.9. Before completing exchange operations, make sure you have selected the correct network. Transactions made on a network different from the one specified in the order may be irreversible, resulting in loss of funds. The User bears full responsibility for selecting the correct network when sending or receiving funds.

4.10. Each exchange order has a limited payment period. This period is displayed via a timer on the order page. Payments made after the timer expires may be subject to processing delays.

4.11. The User creating the order must be the owner of the payment method (e.g., bank card) used to pay for the order. Violation of this rule may result in the suspension of the exchange and a request for supporting documents.

4.12. When creating an order, the User undertakes to send the exact amount in rubles specified in their order (without kopecks is allowed) within the established timeframe (displayed by the timer). Sending a different amount may result in loss of funds, delays in processing the order, and possible fees of up to 10% of the sent amount.

4.13. If delays occur in transferring funds to the details specified by the Client due to the fault of the payment system, the Service Provider is not liable for any damage arising from the prolonged receipt of funds. In this case, the Client agrees that all claims shall be addressed to the payment system, and the Service Provider will assist to the extent possible and permitted by law.

4.14. When creating an exchange order, an account is automatically created for the email address specified in the order. The payment details provided in the order are automatically added to the account’s list of saved accounts.

4.15. When creating an order to exchange rubles, the User must specify the full name of the sender and the card number from which the payment will be made. If payment is received from another card or under a different name, the exchange will be suspended for additional verification. Failure to comply with this requirement may result in a penalty of up to 10%.

4.16. In certain cases, refunds may be made in the amount equivalent to the value of the sent assets in USDT at the time of receipt by the Service, based on the Bybit exchange rate.

5.1. To perform transactions, the Platform collects the User’s personal data, which the Service undertakes to store in encrypted form, to keep confidential, and not to disclose or transfer to third parties, except in the cases described in clauses 5.3 and 5.4 of this Agreement.

5.2. The Platform has the right, if necessary, to independently collect additional information about the User by any available means. All information collected as a result of such activities will remain confidential and will not be disclosed or transferred to third parties, except in the cases described in clauses 5.3 and 5.4 of this Agreement.

5.3. The Platform has the right to provide the User’s personal data and details of their transactions upon official request by law enforcement agencies, courts, or on its own initiative to protect its rights.

5.4. The Platform has the right to provide the User’s personal data and details of their transactions upon official request by payment systems and banks, if this is necessary to fulfill financial obligations.

5.5. All collected data about the User, as well as details of their transactions, are stored in the Platform’s database for five years.